Order Processing Time

  • All orders are processed within 2-3 business days.
  • Orders are not processed or shipped on weekends or public holidays.
  • During high order volumes, processing times may be delayed by a few days.

Shipping Rates and Delivery Estimates

  • Shipping charges for your order will be calculated and displayed at checkout.
  • Delivery estimates are as follows:
    • Standard Shipping: 5-7 business days.
    • Express Shipping: 2-3 business days.
  • Delivery delays can occasionally occur due to unforeseen circumstances.

Shipment Confirmation and Order Tracking

  • You will receive a shipment confirmation email once your order has shipped.
  • This email will contain your tracking number(s).
  • The tracking number will be active within 24 hours.

Customs, Duties, and Taxes

  • OyePreeto.com is not responsible for any customs duties, taxes, or fees applied to your order.
  • All fees imposed during or after shipping (e.g., tariffs, taxes) are the responsibility of the customer.

Damages and Lost Packages

  • OyePreeto.com is not liable for any products damaged or lost during shipping.
  • If you receive a damaged order, please contact the shipment carrier to file a claim.
  • Retain all packaging materials and damaged goods for the claim process.

Returns Policy