At OyePreeto.com, we are committed to customer satisfaction. If you are not entirely happy with your purchase, we are here to assist you.

Eligibility for Returns

  • You may request a return within 7 days of receiving your order.
  • To be eligible for a return, the item must be:
    • Unused.
    • In its original packaging.
    • In the same condition as when you received it.

Return Process

  1. Contact our support team at info@oyepreeto.com with your order details and the reason for the return.
  2. Our team will provide you with instructions for shipping the item back to us.
  3. Once we receive and inspect the item, we will notify you about the approval or rejection of your return.

Refunds

Refund Eligibility

  • If your return is approved, a refund will be issued to your original payment method.
  • Refunds will be processed within 7-10 business days.

Partial Refunds

  • Partial refunds may be granted for items that:
    • Are not in their original condition.
    • Are damaged.
    • Have missing parts (due to reasons not attributable to our error).

Non-Refundable Items

  • Items that are final sale or marked as “non-refundable” at the time of purchase.

Exchanges

  • We only replace items if they are defective or damaged.
  • If you need to exchange an item for the same product, contact us at info@oyepreeto.com.

Shipping Costs for Returns

  • Customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., incorrect or defective items).
  • Shipping costs are non-refundable.
    • If you receive a refund, the cost of return shipping will be deducted from your refund.

Late or Missing Refunds

If you haven’t received your refund within the specified timeframe, please:

  1. Check your bank account again.
  2. Contact your credit card company, as it may take some time before your refund is officially posted.
  3. Contact your bank for further assistance.
  • If you’ve done all of this and still haven’t received your refund, please reach out to us at info@oyepreeto.com.

Contact Us

If you have any questions about our Return and Refund Policy, please contact us: